Following the announcement that Elizabeth Fagan is taking up the role as the new Boots UK Managing Director, the Pharmacists’ Defence Association Union’s (PDA) Assistant General Secretary, Mark Koziol, has outlined the urgent change in culture which must now be delivered, as reported in The Guardian.
Mark stated, ‘We sincerely hope that the new Boots Managing Director heralds a change in business culture within that organisation. One that no longer relentlessly places targets upon its pharmacists in its pursuit of vast profits and double-digit growth, irrespective of the impact that it has on patients. A new business culture that allows Boots pharmacists to practise with professional autonomy and gives them sufficient time and support to build meaningful clinical relationships with patients.
‘If the new managing director could achieve that, then she would go a long way to restoring the company’s image, as well as relieving the current pressures on the NHS. This would be to the benefit of the public, pharmacists and taxpayers.’
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